Terms

Terms & Conditions

Definitions

In this document the following words shall have the following meanings:
"Company" means Alan trading as ALcars Ltd of 29 Gilbert way, Braintree, Essex, CM7 9UD.
"Booking" means a contract between the Company and the Customer for a taxi service.
"Customer" means the person or organisation purchasing the services from the Company.
"Agreement" means these Terms and Conditions.
By booking a cab from ALcars Ltd you automatically agree to these terms and conditions...
General Terms
These terms and conditions shall apply to all Bookings for the supply of taxi services by the Company to the Customer:

  • The Customer shall be responsible for the behaviour of all the passengers in the vehicle during the journey. Any abusive or threatening behaviour will not be tolerated.

  • In the unlikely event of the vehicle being soiled a charge of £30 will apply.

  • Eating, drinking and smoking are not permitted in the cab.

  • All children travelling during the journey should be restrained in a manner appropriate to their age, weight and height. Suitable child seats should wherever possible be supplied and fitted by the child's parents. Such seats may be retained by the driver for use on the return journey but must be labelled with Customer's name, address and telephone number.

  • The Company will not carry more passengers than its insurance or licensing allows. It is the Customers responsibility to order a vehicle of appropriate size to carry either passengers and luggage for which the Customer will be charged.

  • All luggage is carried at the Customer's own risk.

  • Our vehicles are serviced and maintained to the highest standard, however, in the unfortunate event of a breakdown the Company cannot be held responsible for fulfilling the booking.

  • The Company may sub-contract its obligations under this agreement. The Customer shall not assign, transfer or delegate any of its rights or obligations under this agreement.

Limitations of Liability

  • The Company and its third party drivers cannot be held responsible for any actual or consequential, financial or professional loss, missed travel connections (flights, trains etc.) due to the late or non-arrival of any taxi cab. This shall apply even where such a loss was foreseeable or the Company had been made aware of the possibility of the Customer incurring such a loss.

  • The Company and its third party drivers cannot be held responsible for any actual or consequential, financial or professional loss arising from missed connections due to adverse weather, prevailing traffic conditions or any other unforeseen circumstances that negatively influence journey times.

  • Except in respect of death or personal injury due to negligence for which no limit applies, the entire liability of the Company to the Customer in respect of any claim whatsoever or breach of the Booking, whether or not arising out of negligence, shall be limited to the price paid by the Customer to the Company in respect of the Booking.

Pricing and Payment

  • Fixed price Bookings will be agreed either over the phone, email or in writing. Deviations to these bookings (different route, increased drop-offs) will result in a further charge as agreed with the driver.

  • All local Bookings (less than 2 miles) shall be completed on the meter, unless otherwise agreed.

  • All incurred tolls and car parking will be paid by the Customer.

Airports/Seaports and Trains

  • All Bookings must be made by e-mail or in writing.

  • All Bookings must be re-confirmed by e-mail or by telephone 24/48 hours prior to departure.

  • The Company and its third party drivers cannot be held responsible for any actual or consequential financial or professional loss, missed travel connections (flights, trains etc) due to the late or non-arrival of any taxi cab. This shall apply even where such a loss was foreseeable or the Company had been made aware of the possibility of the Customer incurring such a loss.

  • The Company and its third party drivers cannot be held responsible for missed connections of flights, trains etc. due to any unforeseen circumstances, or circumstances beyond its control.

  • An emergency telephone number is available on the website should it be required.

  • The Customer will determine the pickup time, bearing in mind traffic conditions and allowing for contingencies.

  • The Company will monitor the flight arrivals to check for any delays for which the customer will not be charged for.

  • The rescheduling of any pick-up time from the airport may be affected if the flight is delayed. The Company will not be liable for the additional cost of alternative transport should it not be able to fulfil its obligation due to such delays.

  • Airport pickups unless specifically requested will be made as per the following: The Customer must have a fully charged mobile phone, the first call must be made, to the office or to a specific mobile,(if txt to the customer), as soon as possible after landing and is safe and legal to do so. The second call is to be made when the Customer has reclaimed their luggage. The Customer will then be instructed where to be picked up.

  • The Company will allow one hour from the plane landing (as per airport website information) for the Customer to meet the taxi. After one hour, waiting time will apply at the prevailing rate of £5 per 30 minutes or any part of 30 minute intervals.

Nothing contained in these terms & conditions can affect your statutory rights. We reserve the right to alter these terms & conditions at any time and without notice, please review them regularly to ensure you are up to date with any changes.

Emergency Out Of Hours Number  07834463497

This emergency out of hours number is not for making bookings but only for emergency calls
 after trying to ring the main taxi number first 01376 347 888
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